How to Confirm My Order
Covers confirmation-needed messages, AI order-number lookup, accepting or rejecting agent requests, extra payment notices, and the usual reply window.
Quick answer
Covers confirmation-needed messages, AI order-number lookup, accepting or rejecting agent requests, extra payment notices, and the usual reply window.
Full guide
If Acbuy sends a Confirmation Needed message or email, the agent is waiting for your decision before continuing the purchase. This commonly happens when the seller changes a detail, a color or size needs confirmation, risk acceptance is required, or extra payment is needed.
How to find the order
- Copy the AI number from the message. It usually follows an AIXXXXX style format.
- On desktop, open the order page and use browser search to find the AI number.
- On app or mobile web, open the order page and manually locate the matching order.
How to respond
- Read the request under the order number carefully.
- Use the reply function to answer yes, no, or provide the exact detail requested, such as size or color.
- If you are unsure, ask the agent through order inquiry before confirming.
Payment-needed messages
If the message says the order or domestic shipping is underpaid, use the same AI-number flow, then complete the make-up payment. The official article says the same response window usually applies to additional-payment cases.
Timing
Acbuy says users usually have about 72 hours to reply. After a reply or extra payment is received, the agent generally handles the order within about 24 hours.