Notice of Acbuy Service Adjustment during the 2026 Spring Festival
Official seasonal notice for service timing and support adjustments during the 2026 Spring Festival period.
Quick answer
Official seasonal notice for service timing and support adjustments during the 2026 Spring Festival period.
Full guide
Acbuy announced temporary service adjustments around the 2026 Chinese Spring Festival. The holiday window is February 15-23, 2026 Beijing time, with teams gradually returning on February 24.
Order service
Users can still submit regular and forwarding orders during the holiday. Processing resumes in purchase order from February 21, but seller holidays on domestic platforms may slow purchasing and shipping.
Warehouse service
Users can still submit packages, but sign-in, QC, photos, weighing, warehousing, packing, and parcel dispatch are processed gradually from February 24 in chronological order.
Logistics service
The notice states that logistics pickup stops around February 13 and gradually resumes from February 23. Users are advised to submit parcels at least 2-3 days early to reduce shipping delays.
Customer service
Online customer service is temporarily unavailable from February 15-23. Users can leave messages or email support, with normal service resuming from February 24.
Planning note
For seasonal notices, treat dates as time-sensitive and always re-check the official notice before making shipping or payment decisions.